We strive for no less than total satisfaction with your purchase from Lightning Joe's Guitar Heaven. If there is a problem with your order, please call us immediately at (805) 481-2226.
Lightning Joe's Guitar Heaven will accept returns for merchandise exchange or store credit for any previously shipped item(s) within 24 hours of the customer's receiving the item(s). Returns will not be accepted after 24 hours have passed since the item(s) was delivered to the customer. If the customer wishes to return an item(s), Lightning Joe's Guitar Heaven must be notified within 24 hours via email or telephone call, including voicemail message. Refunds will not be granted. Shipping costs are to be paid solely by the customer. In the event of a return, all shipping costs are to be paid by the customer. Lightning Joe's Guitar Heaven will not be held responsible for any damage sustained during the shipment of any item(s) purchased from Lightning Joe's Guitar Heaven. If damage is sustained during the shipment of any item(s) purchased from Lightning Joe's Guitar Heaven, the customer may file and/or resolve damage claims with the shipping company only. All shipping charges, including international customs fees, duties, and taxes, are to be paid by the customer.
Returns must be in the complete and original packaging with all accessories and complete documentation (if applicable), and show no signs of wear or use. Please send your return in the same shipping box, with the same packing material, packed in the same manner as received, to ensure safe shipment to us. Failure to follow these instructions may cause your return to be subject to a restocking fee of 15%. Special orders are not returnable.