We have reopened! Please note the following new hours, which are subject to change due to the unique pandemic situation. We suggest that if you’re traveling from out of town, to call and confirm that we are open first.
Things to know before you visit us:
-As per the statewide mandate, face masks are required upon entering our store or while waiting in line outside of our store.
-Please maintain a 6ft physical distance whenever possible while waiting in line or in the store.
-For the safety of others, we are requesting the amount of guitars played during each visit to two or three max, as we have to clean each guitar after use to ensure everyone’s safety, and are operating with limited staff.
-Our front, main door is unlocked and open, but please be aware if there is a sign placed out front asking for you to form a line and wait until someone exits the store.
-We have limited staff; only Lightning Joe, Marelene, Joseph, and Joey have returned to work. We ask that you please be patient as we are assisting everyone and that you may experience a longer wait than usual to have a guitar brought down, or for product/parts to be brought out from behind the counter.
-Repairs and restrings often cannot be done on the fly at this time. Please drop off your instrument and we will get your name and number and call you when they are ready. Typical wait time for restrings and cleanings is one business day and repairs can take anywhere from one to seven business days, depending on the work needing to be done (most repairs can be completed within three business days).
-We are kindly requesting that browsing and jamming wait until restrictions are lifted for COVID-19.
The monumental amount of support we have seen during the COVID-19 shelter-in-place order, and as we progress through the economic recovery, has been incredibly encouraging. We appreciate all of our customers and are lucky to continue to serve you all in this changing environment. Many of our vendors are still facing challenges keeping up with manufacturing and shipping during this strange era, so please bear with us as we navigate these unforeseen waters to try to keep our shelves stocked for all your musical needs. We will all get through this together!
Pic Long & Prosper – The Lightning Joe’s Guitar Heaven Crew