COVID-19

***WE ARE OPEN***

We have been officially re-opened for walk-in business after the COVID-19 shelter-at-home order was lifted, since July 1, 2020! Please note the following new hours, which are subject to change due to the unique pandemic situation. We suggest that if you’re traveling from out of town, to call and confirm that we are open first.

NEW, CURRENT HOURS AS OF JULY 1, 2020:

Tuesday through Saturday: 12pm to 5pm

Sunday / Monday: CLOSED

Things to know before you visit us:

Face masks: As per the statewide mandate, face masks are required upon entering our store or while waiting in line outside of our store.

Physical Distancing: Please maintain a six-foot physical distance whenever possible while waiting in line or in the store.

Playing Our Guitars: For the safety of others, we are requesting the amount of guitars played during each visit be limited to two or three max, as we have to clean each guitar after use to ensure everyone’s safety, and as we are operating with limited staff.

Entering Our Store: Our front, main door is unlocked and open, but please be aware that there may be a sign placed out front asking for you to remain outside and wait until someone exits the store. This sign will only be placed in front of our door if we are at maximum customer capacity, currently 50% of normal occupancy as specified by the State.

Limited Staff: We have limited staff; only Lightning Joe, Marelene, Joseph, Joey, and Savanna have returned to work. We ask that you please be patient as we are assisting everyone and that you may experience a longer wait than usual to have a guitar brought down, or for product/parts to be brought out from behind the counter. 

Repairs and Labor: Repairs and restrings often cannot be done on the fly at this time. Please drop off your instrument and we will get your name and number and call you when they are ready. Typical wait time for restrings and cleanings is one to three business days and repairs can take anywhere from one to seven business days, depending on the work needing to be done (most repairs can be completed within three business days). Some more extensive repairs will require more time to complete.

Browsing & Jamming: We are kindly requesting that jamming be suspended until customer capacity restrictions are lifted for COVID-19. We are happy to allow browsing in-store, but kindly ask that you be aware and respectful of any customers that might be waiting outside to enter our store (especially if the weather is cold!).

Special Orders & Estimated Wait Times for Products: There is a global surge of demand for music products due to the pandemic. Since people are spending more time at home than ever before (at least in recent history), there are many more people looking for music products than usual. However, nearly all manufacturers, product distributors, and warehouses are operating with significantly lower numbers of staff and are struggling to keep up with the demand. Overall, demand is SUPER HIGH and supply is REALLY LOW. This causes much difficulty with obtaining products quickly for our customers, and also makes it hard for us or for manufacturers to forecast reliable ETA’s for incoming products. We are doing our best to maintain a strong and thorough inventory for you all, but please be patient and understanding of this situation if a product is taking longer than usual to arrive in our store. We have shipments arriving every day –A LOT of shipments every day– but things are still taking more time than usual to get here.

Customer Appreciation: The monumental amount of support we have seen during the COVID-19 shelter-in-place order, and as we progress through the economic recovery, has been incredibly encouraging. We appreciate all of our customers and are lucky to continue to serve you all in this changing environment. Many of our vendors are still facing challenges keeping up with manufacturing and shipping during this strange era, so please bear with us as we navigate these unforeseen waters to try to keep our shelves stocked for all your musical needs. We will all get through this together!

Pic Long & Prosper – The Lightning Joe’s Guitar Heaven Crew